Ship Faster.

Ship Better.

Deft helps technical executives at high-growth SaaS companies guide their teams to quicker delivery, with fewer bugs.

 
 

Our Raison D'être

There are countless frustrating factors that affect a team's ability to deliver the product roadmap:

  • Some teams fall far behind on automating tests and quality checks, and lose momentum to regression testing.
  • Others fall behind on reported bugs, and don’t realize the value of the features they’ve already built.
  • Software-rot and technical maintenance can take away time from new feature development.
  • Second-system syndrome commonly can anchor a team to an impossibly large release. 

When this happens, the team loses the energy and excitement that comes with shipping the product in the first place.
 

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The Good News

The good news: you are not alone, and this is fixable. Deft is experienced at customizing the right set of processes and tools to get your team out of the slow delivery blues. Our specific areas of focus include:

  1. Identifying critical weaknesses in your existing delivery process, and creating a roadmap for improvement
  2. Eliminating technical barriers in your delivery process that are currently slowing your team down
  3. Empowering technical leadership to train, coach, and advocate for delivery best practices long-term
     
 

What can Deft do for me?

Deft provides technical teams at high-growth SaaS companies with the processes they need to scale successfully. No nonsense.

We believe every team can be highly effective in consistently and quickly shipping new features that delight users, fixing reported bugs within minutes, and scaling without compromising speed or quality.

Since every team’s needs and challenges are unique, we offer a range of services, so we can meet you at your specific stage of growth. Of course, we’re happy to customize these services to best serve your team.
 

Our Packages

$349 : 60-minute process healthcheck

If you don’t know where to begin improving your current delivery process or how to go about establishing a new process, this is a great place to start. 

We will explore your current process and provide recommendations on what areas to improve, as well as insights on the best practices to transition to a new process. We will provide a recording of our discussion and a brief email recap of the points discussed. 

Book now.
 

$5,499 : Delivery process performance review

This is a more in-depth audit of your process: assessing, validating, and documenting the specific pain points for your team. 

We will interview members and other stakeholders of your product delivery team, analyze empirical evidence from artifacts of your delivery process, and deliver a written report reviewing your current process’s performance. 

Your report will include an assessment of your process as it works presently, goals and expected outcomes of improvement opportunities and a custom roadmap for how to get there -- including training materials for your existing team and future team member onboarding.

Email me to get started.

 

$13,499 : Delivery team online training, coaching, and pairing

This includes everything in the prior package. We will have a training session with technical leadership on how to best facilitate change management to get the team transitioned to the new process as quickly and effortlessly as possible. 

One of our coaches will provide guidance during scrum ceremonies, assist in facilitating code reviews, and provide technical leadership with further advice on team-specific challenges for one week. 
Team training will require access to your codebase, any product management tools your team uses, and any coding standards or style-guides that your delivery team uses. We keep all team and coaching details confidential.

Email me to get started.

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Follow-Up Services

$14,999 : One-time delivery tooling and infrastructure setup

Often, there are institutional blockers to improving the delivery process that require expert knowledge of development and operations tools to address. We will provide one -week of development tooling setup to address any institutional blockers to delivery. 

We recommend that this time be spent pair-programming with a senior member of the technical team that can assume responsibility and maintenance after initial setup.

Email me to get started.


$799/wk : Weekly coaching and ongoing support

This is provided as a follow up to help keep change management and process evolution on track. Our clients often find the ongoing support in practicing their new delivery process as helpful as the original training.

We will have office hours weekly with a member of technical leadership and check-in on goals and objectives, advise on any blockers, and review adoption of best practices. We offer both 90-day and 180-day contracts for weekly ongoing support.

Email me to get started.


$699/hr : One-hour pairing session

Available ad-hoc for help with ongoing maintenance or to help with new-hire onboarding while keeping the rest of the team operating at full speed. 

Email me to get started.
 

 

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Why Deft?

Patrick Wiseman founded Deft to help software delivery teams ship features faster. He has as a proven track record with over ten years of product experience working with everyone from single-founder startups to Fortune 500 companies to deliver technology solutions that are beautifully-designed and delightful to use. Patrick understands the end-to-end product development process and business strategy.

As an engineering manager at SalesLoft, Patrick helped remove institutional blockers to team growth, provide delivery process coaching, and screen and onboard candidates for the engineering team. SalesLoft’s product development team achieved 200% team growth during his tenure. SalesLoft has been recognized as 7th fastest growing company in North America in 2017 by Deloitte having achieved 13,000% revenue growth over the prior three years.

As the director of engineering at Calendly, Patrick removed institutional blockers to team growth, transitioned the team to a continuous integration / continuous delivery model, provided development process coaching, and structured hiring and onboarding to achieve 100% team growth at Calendly over a year.

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What Have Other Clients Said?

 

“I worked with Patrick while he was at Calendly as our Director of Engineering. During that time, he initiated and successfully executed a transition for our team over to a Continuous Delivery model. Even during the most challenging tasks, Patrick is always able to find humor and positivity. You'll be hard-pressed to find somebody with more expertise in technology and a genuine understanding about the humans that use it.”

Amanda Lynn, Product Manager, Calendly

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“It is rare to find as versatile an Engineering Manager as Patrick in the industry. I worked with Patrick as the Head of Product at SalesLoft while he led one of the delivery teams. He has demonstrated an ability to contribute and communicate effectively during all parts of the product development process understanding at all times the user experience and business value.”

Butler Raines, Head of Product, SalesLoft

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